Forward of IHTF 2023, we converse to the presenters, panelists and sponsors to get the perception on the content material that will probably be shared and the important thing traits sizzling on hospitality lips. On this episode we converse to Dhiraj Singh from Canary Applied sciences and talk about how safety is embedded inside the visitor journey however the challenges hoteliers face in realising the advantages.
Take heed to the podcast right here.
Programme Notes
Ryan Haynes:
Welcome to the Pre-Conversations for IHTF 2023. That is the twenty fifth anniversary that the spend has been working and we have already had as a part of this podcast collection, conversations with Accor Actual Inns Teams and Finest Western. We have additionally lined subjects like what to contemplate when shopping for lodge know-how tech for the visitor expertise and digital check-in. Keep in mind, you may subscribe by any of the Key Bob podcast channels or to our LinkedIn group Journey Market Life. Thanks for listening.
Ryan Haynes:
Becoming a member of me now could be DJ Singh, VP of Gross sales and Canary Applied sciences. DJ, thanks ever a lot for becoming a member of me right this moment. Now, Canary Applied sciences, it isn’t the primary time that your group has attended the IHTF. You are going to be there your self this yr. What is going on to take you to Vienna? Why do you see it so beneficial for the group?
Dhiraj Singh:
Yeah, thanks, Ryan. Very completely happy to be right here. It’s my first time, however not the group’s first time, however I am very excited to go to Vienna and you understand, for us, it’s a improbable alternative. It is actually an ideal alternative, an ideal occasion for us to go to present clients, to see new potential prospects. Additionally, you understand, different know-how distributors, folks which are actually advancing know-how for lodges within the house to only community, alternate concepts and see if there’s, you understand, some, some rising curiosity in what we’re offering for the market. And so very excited to only have the ability to speak to the broad viewers there.
Ryan Haynes:
Speaking about a number of the key points and issues for hoteliers itself been an enormous growth in digitalization, notably the visitor expertise. The place are your clients at the moment actually on the lookout for these options and what issues are they attempting to deal with?
Dhiraj Singh:
Yeah, so there are a selection of frequent themes that we’re seeing globally. You understand, the identical worth props that we discover beneficial irrespective of the place we’re on this planet. And so, you understand, a few these are simply persevering with to advance cybersecurity and fraud prevention. And so, that is actually the heritage of the Canary. We come from funds infrastructure, PCI compliance and fraud prevention. And so we’ll proceed to deal with that as these issues evolve the world over by our digital authorization options, by our safe fee options. And in order that’s, that is an enormous piece. The opposite huge theme is simply persevering with to operationalize efficiencies for lodges by some key workflows.
Dhiraj Singh:
And, you understand, the place we actually focus are round issues like check-in and check-out visitor administration and serving to to supply lodges with options that permit them to do extra with much less. After which, you understand, options that basically plug into present techniques. You understand, one of many points that we hear on a regular basis is, yeah, there’s loads of options on the market, however can they seamlessly join into the entire tech stacks that we now have right this moment? And with the, you understand, know-how stacks so fragmented the world over and particularly in in Europe throughout property administration techniques, fee gateways, having techniques that may are available in which are revolutionary but in addition simply plug in seamlessly to what they’ve at the moment.
Dhiraj Singh:
That is an enormous, huge problem for know-how distributors. And so one thing that we deal with very intently is just not solely offering an answer however ensuring that it melds properly with the present know-how is simply as essential. And so one thing that we wish to assist handle for hoteliers, but in addition come and simply be taught extra about their experiences in order that that helps us type of evolve our product roadmap as properly.
Ryan Haynes:
I imply, you understand, a lot speak about digitalization and visitor expertise. One of many key issues, as you talked about there for what you are recognized for is cybersecurity. Do you are feeling that matter notably has misplaced precedence inside the business and that it nonetheless should want, notably with the threats with so many digitalization transactions now?
Dhiraj Singh:
You understand, it is, it is actually simply embedded in each a part of you. Even the highest traits right this moment. Let’s take check-in for instance. You understand, check-in is greater than getting a registration card from the visitor and realizing after they’re arriving. It is, it is concerning the safe assortment and validation of an ID proper, that matches the reservation. It is concerning the safe assortment of fee technique that we all know is just not fraudulent. And so, you understand, the underlying plumbing that is required to do advanced workflows like check-in or checkout is important. And ensuring that that info is saved securely in a method that does not, you understand, threaten the visitor information as properly.
Dhiraj Singh:
And so, you understand, I believe these, these traits round operationalizing issues like check-in, you understand, there’s nonetheless, the, the essence continues to be included cybersecurity, safe assortment of information, safe switch of information which are nonetheless pervasive all through. And in order that’s a, you understand it is an essential side of those, of those options.
Ryan Haynes:
Now, I imply, you, you have been working for a while, you have expanded your product portfolio. What is the worth that you simply notably present your clients? I imply, you, you talked about this in seamless integration there as properly and clearly, you have been famend for the safety facet of issues, however how and the place do clients acknowledge the effectiveness that Canary Applied sciences supplies as a associate?
Dhiraj Singh:
Yeah, completely. So, you understand, huge, huge values that we attempt to drive all through all of our merchandise is one, in fact, we’re simply re-reducing fraud and chargebacks throughout the visitor journey by, you understand, actually any supply of fee, whether or not it is by third events, by of us checking in by company reserving, gross sales and catering, actually serving to considerably cut back, if not eradicate fraud is a, is an enormous worth prop that may proceed to drive, you understand, the others are simply round, once more, operational effectivity. So, addressing challenges round staffing shortages is huge the world over. And so, discovering operational efficiencies in these key workflows like check-in, visitor communication, try to assist, you understand, actually leverage your workers to their full potential to make finest use of their time and eradicate type of the executive work that is usually tied up in these processes.
Dhiraj Singh:
Automate as a lot information entry as potential and make it possible for that is carried out properly. And that basically goes again into actually seamless integrations. The final piece right here is, is simply across the visitor expertise. The preferences of friends have modified dramatically, you understand, over, over time, particularly in the previous couple of years. And so the power to do no matter you might want to do from the consolation of your individual cell system, whether or not that is, once more, round checking in, testing, however if you wish to improve your keep, talk with the lodge, having the ability to take action simply from, you understand, the palm in your hand, whether or not it is by a cellular phone or any system that you might have readily available, that is, you understand, turn out to be desk stakes for lots of friends and that is their expectation now.
Dhiraj Singh:
And so with the ability to do this seamlessly for people, I believe that is going to assist each drive nice visitor expertise and enhance visitor scores and, you understand, on-line scores for lodges the place it actually issues.
Ryan Haynes:
Now you guys actually spend money on your know-how, I believe as has been seen along with your 3 20 23 lodge tech award wins for contactless check-in cybersecurity and fraud prevention. W you have already talked and one of the best locations to work in lodge tech and also you had an enormous win final yr by elevating 30 million kilos inside a collection funding collection B funding, sorry to speed up these guest-facing applied sciences. What different developments are you to share with us right this moment?
Dhiraj Singh:
Yeah, no, and I actually respect that. We had been very pleased with the lodge tech report wins. The contactless check-in was an enormous win. There have been I believe over 60 distributors. And so we take loads of pleasure in with the ability to present know-how that works properly for people. And I believe that is consultant of making an answer that works properly throughout use circumstances globally. The opposite huge launch for us within the final yr was our digital tipping product. Digital tipping has been a extremely huge launch as a brand new product for the corporate. It has been very fashionable throughout markets and in Europe, particularly the posh and upscale markets. We have seen nice reception, simply permitting friends to seamlessly have the ability to tip workers and be assured about the place that tip goes, whether or not it is to a person, or to a division, and to take action simply very simply from their cellphone with out downloads of any kind to make it take seconds.
Dhiraj Singh:
After which for workers, it actually ties into the staffing scarcity. I believe Skiff launched a report saying the typical tenure of a housekeeper right this moment is 78 days. And the fee it takes to recruit a brand new workers member that usually is insanely pricey for lodges. And so, if we are able to lengthen that tenure for the workers by serving to lodges present that profit and that perk for them and make it straightforward for friends, it is actually a win-win state of affairs. And so very enthusiastic about this product.
Ryan Haynes:
Wonderful. Properly, I sit up for studying rather more about it at IHTF this yr and assembly you in individual as properly, DJ. And thanks ever a lot for becoming a member of us on this episode.
Dhiraj Singh:
In fact. Thanks, Ryan. Trying ahead to it.
About Haynes MarComs
Haynes MarComs helps companies with strategic model marcomms and digital and PR campaigns by taking an holistic method to gross sales, advertising and marketing and buyer supply. Our purpose is to make what you are promoting extra environment friendly and productive in your go-to-market technique to safe the arrogance from the market that drives lead era to satisfy your business objectives.
